On Track:
The Women’s Aid Outcome Measurement System

New and improved!

On Track was built by our members and continues to develop in line with services’ needs. New additions to the system include:

  • Revised refuge finance and management module
  • Updated tools to support and evidence your work with children and young people
  • CORE Measurement tools for counsellors and therapeutic work

We are also developing resources for perpetrators and preventative work – if your service would like to be a part of this work, why not get in touch at [email protected]

What is On Track?

On Track is the Women’s Aid case management and outcomes monitoring programme.

On Track is a package of resources and support, including:

  • a cloud-based, fully integrated case management and outcomes monitoring database (OASIS DA with On Track provided by IT Works)
  • a full set of template case management forms and validated outcomes monitoring tools specially developed for the domestic abuse sector
  • an inbuilt reporting suite allowing services to report comprehensively, accurately and meaningfully at the touch of a button!
  • support to implement the programme from the team here at Women’s Aid as well as ongoing support around data and evaluation
  • the option to receive benchmarking data to compare your service regionally and nationally.

Download the On Track Leaflet here

“On Track is easy to navigate, clear and very specific to specialist dv services.  It makes it easy for all members of the team to access the files they need and allows anyone to see very quickly if a particular woman, child or young person has had engagement with our service.”– Sophie, Wycombe Women’s Aid

Understanding domestic abuse: findings from On Track

This is a snapshot survivor’s experiences of abuse; their support needs, the support they receive and the outcomes achieved. Using ‘On Track’ data we can see a national picture of domestic abuse; what is working, and where urgent changes need to happen. This is just a first glimpse of the type of insights On Track can provide, so keep an eye out for future reports.

What makes On Track different?

On Track has a number of distinctive features which set it apart:

From members for members

On Track works so well for services because it has been piloted with members, survivors, academics and commissioners to make sure it fits perfectly into the busy day-to-day life of frontline services. We know, that the needs of survivors and services change over time, which is why we have yearly user groups, where all On Track users can discuss how the programme can best be updated to keep fitting the needs.

What our members say:

Read a case study written by Nottinghamshire Women’s Aid about how On Track is working for them. 

On Track icon

It combines case management and outcomes monitoring into one step

On Track provides a single, integrated solution for case management and outcome reporting – which means there is no duplication, and no extra forms.

  • The information needed to manage cases and to evidence outcomes is gathered as part of your usual working processes using the fully-integrated case management system which includes support and safety planning tools.
  • Staff can share information across the team securely using the inbuilt messaging and reminder functions to keep track of your caseload.
  • The system can also easily be customised to fit specific service requirements.
On Track icon

Reporting at the touch of a button

OASIS OT has a simple, but powerful reporting function that will allow you to report on a wide range of data in minutes so more time can be spent on client work.

You can produce standard or customised reports for funders and commissioners and to learn what works at your service with reports on teams and individual caseloads.

On Track icon

Benchmarking and national data

You own your data.

Using On Track services can contribute to a secure, anonymised national data-set through which Women’s Aid will provide benchmarking, regionally and nationally, to show how local services compare to the average.

You can help give our sector an evidence base for “what works” which will support a national network of learning, for example as part of the Annual Survey.

On Track icon

Support from Women’s Aid

At Women’s Aid, we know how busy life is in frontline services, and we have designed a support process accordingly to make implementation easier and ensure the system is tailored to meet your needs.

On Track icon


On Track allows you to demonstrate not only the impact but also the financial value of your work. To constantly improve these data skills, the On Track team offers a variety of workshops at a reduced cost for On Track users. Please find an overview here: https://www.womensaid.org.uk/what-we-do/ontrack/track-training-workshops/

On Track icon

How can On Track benefit your organisation?

Over 70 organisations are already using Women’s Aid’s case management and outcomes monitoring system, On Track. But what can On Track do for your service?

  • improve data quality
  • support effective casework
  • provide meaningful outcomes for your funders
  • funding reports at the click of a button

Get in touch by emailing us, if you would like to find out more about how On Track can benefit your work.

How can we get involved?

Get in touch with us to express your interest and discuss a tentative start date to join the programme.

Imkaan Members

Imkaan has also developed an outcome measurement system tailored to the needs of its members.


What support is offered to get started with On Track?

At Women’s Aid, we know how busy life is in frontline services, and we have designed a support process accordingly to make it implementation easier and more efficient.

At Women’s Aid, we know how busy life is in frontline services, and we have designed a support process accordingly to make it implementation easier and more efficient.

As a member, when you sign up for On Track you will receive free consultancy from Women’s Aid.

  • You will work with a member of the team at Women’s Aid who is experienced in supporting services to implement the programme and guide you through the process every step of the way.
  • We will review your current data collection and monitoring reports to ensure your system is tailored to meet your needs.
  • We will support liaison with your commissioners and funders to discuss how On Track reporting can meet their requirements.
  • We will support you to look at current processes and adapt them to On Track.

Who is On Track for?

The On Track programme is available to all domestic abuse services.  It has been designed for all types of support to survivors and their children, including helpline work, counselling, advocacy, outreach, therapeutic group work, refuge and resettlement.

Do we have to buy a new database to get involved?/ We already have a case management system but would like to collect outcomes data

To fully benefit from the On Track programme, you will need to use the OASIS DA with On Track case management system. We can help with suggestions for fundraising for the system.

What kind of evidence can we gather and report on with On Track?

On Track collects a wide range of information on women and children using services including:

  • Who uses your service (client profiles)
  • Caseloads and patterns of work/ referrals
  • What support you offer (outputs)
  • What difference your support makes for survivors (outcomes)
  • Service user satisfaction
  • Intelligence about other agencies

The system allows reports to be broken down between different parts of the service and can also be adapted to allow services to collect specific information on particular grants and contracts.

Our current data collection systems don’t fit with On Track / Our commissioners/funders need information which isn’t included in On Track

Women’s Aid will offer consultancy (free to our members) to help with streamlining current data collection and reviewing the template forms

As a part of this consultancy we will review your reporting and monitoring requirements and check these against On Track.  In this way we will identify any areas not included and work with you to identify the best solution.  This may be:

  • Reviewing and revising internal data collections systems
  • Supporting you to liaise with commissioners and funders around their requirements
  • IT Works can add custom data to your case management system if required

We’ve never used a case management system before? /We’re all used to our existing CMS

You’ll receive staff and management training on using the database and the forms from Women’s Aid or IT Works.  Your lead will be guided through the implementation process using a simple workbook and one-to-one support to support them in their role which will include speaking to all staff about the upcoming change and making sure everything is prepared.

We’re not sure how to use the data to support our work?

We will be there to offer help with using, interpreting, and managing the quality of the data you collect both before and after implementation

We will offer benchmarking to show how your services compare regionally and nationally

Women’s Aid costs

Our implementation support is free to members though we will charge non-members for this.  We can also provide training on the system at a cost of £350 per day, plus travel and expenses.

Oasis costs

For the software itself there is a setup fee and then an annual recurring cost which depends on the number of users.  Our partners IT Works can provide services with a quote really quickly on [email protected].  The quote will be on a sliding scale that takes into account how many people will be using the system.  It will also include a quote for providing training and for moving across any old data you have in a different system.

What are the benefits?

For services:

On Track is designed to make assessment and data collection faster, simpler and more consistent and information sharing across the team is easier and safer.

The programme enables individual services to gather, own and use outcomes data – both to improve the support they offer, and to communicate their value to funders and commissioners.

For the sector:

On Track is designed to create a live, sector-wide, national dataset providing evidence of survivor needs, support delivered and service outcomes.

The national data will, inform research into ‘what works’, and permit benchmarking regionally and nationally.

For funders and commissioners:

On Track offers a clear performance framework for funders and commissioners by outlining realistic outcomes and meaningful performance indicators.

Training, implementation support and data validation, mean that commissioners can expect good quality information that can be benchmarked regionally and nationally.

How does On Track link to the Imkaan and Women’s Aid Sustainability Partnership?

On Track has been developed in collaboration with Imkaan as part of the Imkaan and Women’s Aid Sustainability Partnership.

Imkaan has also developed an outcome measurement system tailored to the needs of its members. For more information, Imkaan members can email [email protected]

What our members say

National roll-out began on the 1st April 2016 and we already have a substantial number of services either up and running or at some stage in the implementation process. Eight members piloted the software and helped us ensure that the system was built by members for members.

“Really pleased with the system, it is a much more effective way of working and we have received brilliant support from IT Works & WAFE.” – Abby, Swindon Women’s Aid

“The majority of our service user Information is now in one place and can be easily tracked.” – Fareeda,  Anah Project Ltd

A big thank you to the pilot sites:

  • Jewish Women’s Aid
  • Manchester Women’s Aid
  • RISE
  • Solace Women’s Aid
  • Women’s Aid Integrated Services, Nottingham
  • Nottinghamshire Women’s Aid
  • Wycombe Women’s Aid
  • Crossroads Derbyshire

On Track is currently being used by over 70 organisations.

We are always supporting new services through the implementation process!

The pilots are now joined by:

Aylesbury Women’s Aid
Bexley Women’s Aid
Coventry Haven
Derbyshire Domestic Violence and Sexual Abuse Service
Pennine Domestic Violence Group
South Shropshire Domestic Violence Services
Swindon Women’s Aid
Women’s Aid in Luton
Bradford Women’s Aid
The DASH Charity
Milton Keynes ACT
Burntwood Pathway Project
Hull Women’s Aid
Stop Abuse For Everyone
Next Link Domestic Abuse Services
Safe in Sussex
Leeds Women’s Aid
North Devon Against Domestic Abuse
Oasis Domestic Abuse Service

Bromley & Croydon Women’s Aid
Birmingham & Solihull Women’s Aid
Staffordshire Women’s Aid
West Mercia Women’s Aid
The First Step
Changing Pathways
SOS Domestic Abuse Projects
Wearside Women In Need
Southern Domestic Abuse Service
South Lincolnshire Domestic Abuse Service
Northamptonshire Domestic Abuse Service
Nottingham Central Women’s Aid
Jersey Women’s Refuge
Salford Women’s Aid
The Liberty Centre
Colchester and Tendring Women’s Refuge
Stepping Stones Luton


Women's Aid map

Imkaan and Women’s Aid Sustainability Partnership

The Sustainability Partnership offers training and support to build the resilience of independent specialist domestic violence services at a time of serious threats to services and severe hardship for the most marginalised and vulnerable.

Find our how we can support your service.

Sustainability Partnership

© 2020 Women's Aid Federation of England – Women’s Aid is a company limited by guarantee registered in England No: 3171880.

Women’s Aid is a registered charity in England No. 1054154

Terms & conditionsPrivacy & cookie policySite mapProtect yourself onlineMedia │ Jobs

Log in with your credentials

Forgot your details?