Freephone 24 hr National Domestic Violence Helpline

Run in partnership between Women’s Aid and Refuge

0808 2000 247

[email protected]*

Please note we can not respond to emails by telephone as safety may be compromised. If you wish to speak to somebody please call the number above.

* We will respond to your email within 5 working days. The National Domestic Violence Helpline can only offer limited information by email as we don’t have the resources to provide on-going support or in-depth information in this way. If you require an urgent response or need in-depth emotional support please contact the Freephone 24 hour Helpline on 0808 2000 247. When you email the Helpline it’s very important that you specify when and if it is safe to respond and to which email address.  Your safety is our main concern.

Safeguarding children

Women’s Aid is clear that even if a child is not being directly hurt, witnessing physical, verbal and emotional abuse can have a serious detrimental effect on him/her. Women’s Aid aims to give each woman space to explore her options and support her to make safe choices for her and her children.

However, if we consider a child is at risk we have a duty to take appropriate action to minimise the risk of harm. This may include working with a woman to contact Children’s Services or, where necessary, making a referral ourselves.

General enquiries only

Please note we can not offer support for survivors on this number

Check the General Enquiries FAQs before getting in touch

Tel: 0117 944 44 11 (general enquiries only)

Fax: 0117 924 1703

Email: [email protected]

Our address:
Women’s Aid Federation of England,
PO BOX 3245
BS2 2EH, England

Media enquiries

Please contact our Press Office.

Press office

Fundraising enquiries

For information on donating, fundraising for and supporting Women’s Aid please contact our Fundraising team: [email protected] or call 0117 983 7132

Donating goods

If you want to donate goods please go to our online directory to find your local service.

Ordering resources

We are currently updating our online resource centre so to order posters, leaflets or our other resources please contact: [email protected]

Membership enquiries

Our new Members’ Area will be live very soon. If you have any queries or need access to resources please contact: [email protected] or call us on 0117 944 4411.

Website enquiries

We have recently launched our new Women’s Aid website and some content is still being transferred to the new site. If you cannot find the page you are looking for or notice incorrect information on the website, please do contact us. Many thanks.

For more information about Women’s Aid

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© 2015 Women's Aid Federation of England – Women’s Aid is a company limited by guarantee registered in England No: 3171880.

Women’s Aid is a registered charity in England No. 1054154

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