Privacy statement

At Women’s Aid we will only collect, process and store information about you that you have willingly provided. We aim to be open about collecting this information and clear about what we will use it for. You do not need to give us any information to use our website, although as a result of your use of the website we may collect cookies and other related information.

We will not share your information with third parties or outside of the EEA without your permission unless we are legally permitted or required to do so.  There are times when we may be forced to share your information with police, regulatory bodies or legal advisors without your permission (sometimes referred to as ‘breaching confidentiality’). This could be for one of the following reasons:

  • where the user is disclosing information about an act of terrorism;
  • where a court orders Women’s Aid to disclose information;
  • where there is reasonable cause to suspect that an adult’s life may be in immediate danger;
  • where there is reasonable cause to suspect that a child or young person may be experiencing or at risk of experiencing significant harm.

When you give us a donation or sign up to support us in other ways we will ask for your information. We use this information to manage your donation, event, etc., to record your marketing preferences and keep you up to date with our work. We may occasionally share this information if you are taking part in an event etc. that we are running with a partner. We will always try to make this clear when you sign up.

We will process your personal data on the basis of your consent and/or our legitimate interests (which include the administration and improvement of our websites, the provision of information about our services, campaigns and fundraising activities, management of relationships with our volunteers, donors and other supporters and for compliance with applicable laws, rules and regulations).

We may ask you to ‘opt in’ to receive further information by email. By opting in, you agree to us contacting you occasionally with information about our work and to ask for other help in the future. We will never sell or swap your details.

If you change your mind after ‘opting in’, you can write to [email protected] or call 0117 944 4411 and let us know. You can also choose to ‘opt out’ of receiving information and marketing materials from us by post by contacting us using these details.

Cookies

When you visit our website we collect information to help us to understand how supporters use our site, and to make improvements. This information consists of your IP address, your browser (e.g. Internet Explorer), when you visited and which pages you visited or downloaded during your visit. We cannot use this information to find out further personal information about you, and will not share any individual information unless required to do so by law.

Keeping your data safe

We constantly work to make sure that your data is properly protected through encryption, firewalls and monitoring.

We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.

Keeping your information up to date

Where possible we keep our records up to date and use public records to do this in some cases. We are more easily able to do this if you let us know when your details change.

Right to access your information

You have the right to see the information we hold about you under Data Protection laws.  You also have a right to us to correct, delete, or restrict your personal data. You may ask us to send your information to someone else, or to give you information in a way that makes it easy for you to pass on. You can also object to or withdraw your permission for us to process your information.

If you want to exercise any of these rights, send a description of your request (including the information you want to access, if applicable) and proof of your identity by email to [email protected]

Right to complain

If you are not happy about the way in which we are processing your personal data, please contact us at [email protected]. You also have the right to make a complaint to the UK Information Commissioner’s Office.

Data controller

The Women’s Aid Federation of England (registered charity number 1054154) is the data controller.  Our data protection officer is Rachel Reed.

© 2015 Women's Aid Federation of England – Women’s Aid is a company limited by guarantee registered in England No: 3171880.

Women’s Aid is a registered charity in England No. 1054154

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