Our complaints policy
Women’s Aid is committed to delivering a high standard of service to anyone who engages with our work.
We are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.
You can provide your feedback by contacting us on the details below:
Alternatively, you can write to us at the following address:
PO BOX 3245
We will acknowledge and provide initial response to your feedback within 10 working days of receiving it.
Whilst we expect to be able to resolve most complaints within that time frame, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days.
If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.
If you are not happy with the response you receive, you can escalate your concerns to Fundraising Manager, Faye Connelly who will consider the matter in more detail.
Contacting the regulator
We are registered with The Fundraising Regulator and have signed up to their Fundraising Promise. This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful. The standards for fundraising are set out in the Code of Fundraising Practice.