Women’s Aid launches new live chat service for survivors of domestic abuse

Today, Women’s Aid have launched a new live chat service to support female survivors of domestic abuse.

The new service lets women chat directly with a Women’s Aid support worker, giving them the space to explore their situation with a trained professional. The service provides women experiencing abuse with the information they need to help them make safe decisions in the small windows of opportunity that they have to contact services or take action.

Research by Women’s Aid found that, on average, women stay in abusive relationships for more than 6 years before reaching out for support. It can be incredibly difficult to ask for help and women often try to deal with abusive behaviour on their own because they are concerned that their experiences aren’t valid enough.

With one in four girls likely to experience domestic abuse by an intimate partner at some point during their lifetime, making it simple and easy to access support is an essential part in helping to end domestic abuse. As more people go online looking for information, Women’s Aid’s live chat service lets women who feel safer typing rather than talking, get the safe and confidential support they need to escape abuse.

The new service will initially be open between 10 am and 12pm, Monday to Friday at https://chat.womensaid.org.uk/ 

Nicki Norman, Acting Co-Chief Executive at Women’s Aid, said:

“Women’s Aid information services provide essential support to survivors of domestic abuse and our new live chat service will allow us to reach more women affected by domestic abuse.


At Women’s Aid we’ve seen a huge rise in the number of women turning to us for support online. We know that reaching out for help can be incredibly difficult and that often women don’t feel ready or able to make a call. That’s why we’ve spent the last year developing an online chat service. Our trained, expert support staff are a vital life-line for survivors and now they’re just a click away. We want women to trust their instincts and reach out as soon as they can. If something doesn’t feel right in your relationship, we will always listen without judgement.”

For more information or to arrange interviews with Women’s Aid spokeswomen or survivors, please contact the Women’s Aid press office: 020 7566 2511 / [email protected]

© 2022 Women's Aid Federation of England – Women’s Aid is a company limited by guarantee registered in England No: 3171880.

Women’s Aid is a registered charity in England No. 1054154

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