What can Women’s Aid do for me?

What can Women’s Aid do for me?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 220 organisations providing more than 300 lifesaving services to women and children across England.

Our work is built on over 40 years of campaigning and developing new responses to domestic abuse.

The services offered by local Women’s Aid organisations may include:

Freephone 24 Hour National Domestic Violence Helpline

Available seven days a week, 24 hours a day on 0808 2000 247, the helpline is available for anyone who wants to speak in confidence about domestic violence and abuse.

Calling the helpline

Online support

Women’s Aid provides a free and anonymous public forum for women who have been affected by domestic abuse to share their experiences and to offer support to one another. The forum is available 24/7 and accessible without a login to read survivors’ stories and the support that they are given.

The Survivors' Forum

Refuge accommodation

Safe accommodation for women and any children they may have who are fleeing from domestic abuse. You can access refuge accommodation by calling the helpline or contacting a local service directly.

Calling the helpline Find your local service


Outreach services

Domestic abuse service providers have developed a range of services to reach out and offer support and help to women whether or not they are staying in refuge accommodation. Local outreach services can provide support from one off information sessions to providing a dedicated worker to help women experiencing domestic violence from those who are thinking of leaving to those who need support after leaving.

They often provide support groups, specialist clinics with services like solicitors, and support and empowerment programmes like the freedom programme. They may also provide activities and support services for children.

Find your local service

Independent domestic violence advocacy (IDVA)

These services are being developed in many areas to give information to those experiencing domestic violence and to support them if they choose to take their abuser to court.


Floating support

Domestic abuse service providers have developed a range of services to reach out and offer support and help to women whether or not they are staying in refuge accommodation. Floating support is a specific type of outreach service that is designed to support women who wish to remain in their own homes (regardless of the type of tenancy they have), or who are in emergency or other temporary accommodation.

Find your local service

Aftercare and resettlement

Refuge organisations generally provide on-going support to women and children who have been accommodated within a refuge but have now left. This may be by follow-up work by the woman’s key worker in her new home, by the woman visiting the refuge organisation, or by a resettlement worker funded through “floating support” schemes.

Back to The Survivor’s Handbook

© 2015 Women's Aid Federation of England – Women’s Aid is a company limited by guarantee registered in England No: 3171880.

Women’s Aid is a registered charity in England No. 1054154

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